Multi-Tenancy

Many of the world’s largest insurers act through affiliate and partner structures to meet customer demand in local markets. However, a lack of operational efficiency and IT resources holds them back from fully empowering their affiliates and partners to deliver on local and product-specific payments use-cases. More often than not, payments infrastructure and functionality is still isolated by business line or insurance region, hampering scalability, operational efficiency and customer experience.

How do we solve it?

Developed for large corporates and platform operators, Imburse allows for the management and support of complex multi-business lines/business environments.

 

Single connection and unified reporting

Through Imburse’s multi-tenancy architecture, we can provide uniform, yet individualized payment experiences for each of your affiliates and partners. You don’t have to worry about system integrations, reporting structures, or onboarding efforts.

 

Voucher payouts

Nothing is worse for loyal policy holders than feeling underappreciated.

This can easily happen when new policy holders receive cheaper deals on their policy premiums, leaving existing customers feeling forgotten and undervalued. Insurers are heavily investing in the development and deployment of loyalty programs and new business models that reward loyalty and foster engagement. However, they struggle to onboard multiple providers and partners to deliver personalised offerings and achieve the coverage needed.

 

How do we solve it?

The Imburse platform acts as your single connection into the payments ecosystem, establishing pay-out connectivity to any voucher reward partner in any market. Imburse delivers the connectivity needed to pay out to and reward loyal policy holders via a comprehensive catalogue of preferred voucher and other technologies. Our platform seamlessly connects into your policy, claims, ERP and CRM systems to help minimise the disruption and cost of integration.

Acting as the middleware that integrates with your front and back-office, Imburse enables insurers to deliver a seamless customer experience across multiple channels and devices. As your integration partner, Imburse normalizes payment processes to offer the required voucher pay-out variety, and streamlines reporting for improved visibility of your loyalty programs.

Credit card collection

Digitalisation and changes in customer preferences are putting pressures on large insurers to offer new and unfamiliar payment methods to their customers.

Exposure to certain payment methods has been limited for many Insurers, such as using credit card payments for premium collections. The complexity of accepting credit card payments is primarily linked to connecting new providers to existing IT infrastructure, embed reporting into existing processes, update the existing processes as well as navigating the provider and solution landscape in the payment ecosystem. Many enterprises lack experience and expertise in the payment arena as well as the right technology to connect.

 

How do we solve it?

We offer insurers a single integration to seamlessly and rapidly deploy credit card collection capabilities, regardless of which billing or ERP system they use and how old it is. Through Imburse, insurers have access to all payment providers and payment technologies around the globe without the need for direct integrations. Imburse also provides PCI DSS compliant IFrames that can be embedded into the client’s journey. We do all the heavy lifting and simplify many of the technical problems, so our clients can fully enhance their payment capabilities whilst saving time and resources.