Payment platform provider Imburse has become a strategic partner of claim reporting platform RightIndem, enabling insurers to easily integrate payment and claims management systems.
RightIndem’s cloud-based software is designed to handle the First Notice of Loss (FNOL) transaction, connecting clients to an ecosystem of partners to perform validation, decision and fulfilment services, orchestrating the claim journey towards Straight-Through-Processing.
Imburse’s cloud-native software-as-a-service payment solution is built for the insurance industry. The modern payments platform enables insurance carriers to quickly connect to the entire payments ecosystem at a lower cost, seamlessly integrate with existing finance infrastructure and processes, and manage multiple partners for collections and disbursements.
The combined technologies of RightIndem and Imburse extend the claim automation process, from FNOL to payment, enhancing the claims experience for insurers and customers.
“Continually seeking to enhance integration between claims management and payment systems, improve the customer experience, advance operational performance and streamline the entire payment process whilst ensuring compliance with regulatory requirements is a tricky equation,” says Matt Lees, RightIndem, growth & sales executive. “Our partnership however, helps insurers achieve these operational goals.”
Shaul Lifshitz, Imburse, VP global partnerships, agrees: “Everyone in the insurance industry wants to implement more efficient and effective solutions, plus reduce costs. It’s therefore critical during the claims process, where insurers are expected to deliver at that moment of truth, that they have a streamlined claims reporting, validation and decision process, coupled with an automated payment, choice-driven fulfilment journey. Our partnership ensures all these key elements are in place.”
RightIndem offers a digital self-service claims platform for insurers, TPAs and brokers that transforms the claims experience by making the process easy and hassle-free for customers. The solution is a white-labelled platform for customers to self-serve their own claim through a curated digital process accessible on any device. The platform leverages structured and unstructured data capture and connects to RightIndem’s ecosystem of third-party fulfilment solutions, to automate key decisions on claims.
Imburse, a Duck Creek Technologies company, is a payments platform built for insurers. Via a single connection, directly or through your current core system provider, you can access the entire global payment ecosystem to collect or pay-out using any technology, any provider, in any market.